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Technical Support (Level 3 - Servers)


Responsibilities:
Responsible for local coordination, installation and ongoing support of various computer systems.
Strong knowledge of TCP/IP, DNS, WINS, DHCP, SCCM, Windows XP.
Candidate will be required to setup and configure desktop and laptop equipment (Dell and Toshiba) with

Requirements:
Windows 7, install and configure Windows 2003 & 2008 Servers (HP). Strong troubleshooting capabilities are required.
Strong knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, Voice Mail) and Video Conferencing. Candidate will be required to install and configure switches (Cisco), install and setup multi-point videoconference equipment.
Requires the ability to create and manage project activity, ability to take direction as well as being a "self-starter". (Strong Project Management skills a plus)
Candidate should be able to work under pressure. Level 3 Support Technician has responsibility for computer room, servers, switches, and Video Conference equipment all of which have production impact and require immediate response / resolution.
Candidate will work directly with Administrative Staff to identify issues and develop/implement countermeasures.
Strong proficiency in written/verbal communication skills.
Team player with ability to multi-task, follow direction, and learn quickly.

Preferred Skills:
MCSE and other Microsoft or Cisco certifications preferred
Strong Project Management skills a plus

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