Customer Quality Liaison

Company Name:
CER Group NA
A customer liaison acts as a focal point for customer problems, questions or concerns. They coordinate with the proper company personnel to provide timely and accurate answers for the customers. This position requires good people skills.

On site quality representation for Automotive Supplier Clients.
Attendance at all Customer quality and warranty meetings.
Attendance at all Customer engineering and vehicle launch meetings.
Direct involvement with Customer quality and engineering teams in understanding quality concerns, data collection, measurement analysis and root cause identification.
Direct involvement with Customer quality and engineering teams in establishing Interim Containment Actions.
Direct involvement with Client quality and engineering teams to understand and establish Permanent Corrective Actions.
Communication with Client and Customer teams to present Client actions and countermeasures to address identified quality concerns.
Interaction with Customer production teams and managers in the production environment.
Understand, adhere to and practice safety guidelines in the production environment.
Work and communicate within the Quality Strategies teams to developed team concepts, goals and directions to increase efficiency and professionalism.SKILLS AND EXPERIENCE
Experience in automotive manufacturing environments.
Associates degree in related field or work experience equal to degree level.
Proficient in basic computer programs; Word, Excel, PowerPoint.
Proficient in the creation, development and charting of data related to automotive quality engineering quality aspects.
Ability to use, read and understand measurement tools related to the automotive quality field, such as; micrometers, calipers, scales, and force gages.
Outstanding communication skills in both presentation and the ability to listen, understand and follow through on directions communicated by Client, Customer and Quality Strategies management teams.
Professional attitude, appearance, communication, mannerism and respect for authority.

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