Deskside Support Technician
4.
2 Blue Springs, MS Blue Springs, MS Contract Contract $20 - $25 an hour $20 - $25 an hour Job title:
Deskside Support Technician Level 2 Day 1 Onsite:
1200 Magnolia Way, Blue Springs, MS 38828 ASAP Start once BGV clears 3-6 Months project with FTE conversion potential End client assets Required Skills:
3
years of Desktop Support experience Shift:
Rotational - Monthly rotation between three associates:
1 Month Day/1 Month Swing shift (3pm-11:
30pm) Job summary Headquartered in the U.
S.
, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.
As one of the world's leading professional services companies, we help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world.
Together, we're improving everyday life.
With headquarters in the US and a rapidly expanding footprint that extends from India and China to Europe, North America, South America and the Middle East, we're committed to building digital talent all around the globe so everyone can benefit from the full spectrum of human ingenuity.
Cognizant is designed to bring new levels of relevance to large, established organizations through the strategic application of the latest technologies--and we're one of the few companies with the expertise and breadth of capabilities needed to do it.
Cognizant offers competitive salary, benefits, paid time off, training and promotional opportunities to all associates.
Cognizant Deskside Level 2 Support Technicians provide on-site for the desktop environment including responsibility for deployment of End User devices including Desktops/Laptops/Mobile and other devices and may assist other technicians in higher complexity tasks and IT projects.
This Deskside Level 2 position will support the world's largest automotive manufacturer in one of their facilities including manufacturing, logistics, part distribution center, research and development, engineering, or office locations.
The Deskside Level 2 technician reports to a Cognizant Team Leader or Regional Service Manager but may also take direction from the supported customer as well.
The Level 2 technician must have good communication, administrative, and documentation skills and must be a good team player.
The supported facilities are very large in nature and the technician must be able to walk long distances frequently throughout the day often while carrying items up to 50lbs.
Based on the facility type supported, this Level 2 position may also require working variable or flexible shifts (1st.
2nd, 3rd) and may also require occasional on-call rotations covering after hour shifts.
Required Skills:
Must have strong troubleshooting skills across multiple technologies Provide Level 2 technical assistance and support, and resolve HW/SW problems related to end user devices Analyze, resolve, respond to, and document end user inquiries Install desktop/Laptop software using approved tools Troubleshoot operating system Troubleshoot connection issues with LAN/WAN Update tickets with accurate and timely records of work performed, and resolution detail Maintain and contribute to a knowledge base Coordinate hardware warranty repair Escalate to 3rd party vendors when necessary Responsible for raising and coordinating problem management issues Perform additional tasks (end user/infra related) when required Participate in projects Strong understanding and skills in SLA, KPI Management Must be able to walk long distances Must be able to lift up to 50 lbs without assistance Will often work in dirty, hot or cold environments.
May need to work while kneeling Job Type:
Contract Salary:
$20.
00 - $25.
00 per hour Experience level:
6 years Schedule:
Monday to Friday Ability to commute/relocate:
Blue Springs, MS 38828:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Required) Windows:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Blue Springs, MS Blue Springs, MS Contract Contract $20 - $25 an hour $20 - $25 an hour Job title:
Deskside Support Technician Level 2 Day 1 Onsite:
1200 Magnolia Way, Blue Springs, MS 38828 ASAP Start once BGV clears 3-6 Months project with FTE conversion potential End client assets Required Skills:
3
years of Desktop Support experience Shift:
Rotational - Monthly rotation between three associates:
1 Month Day/1 Month Swing shift (3pm-11:
30pm) Job summary Headquartered in the U.
S.
, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.
As one of the world's leading professional services companies, we help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world.
Together, we're improving everyday life.
With headquarters in the US and a rapidly expanding footprint that extends from India and China to Europe, North America, South America and the Middle East, we're committed to building digital talent all around the globe so everyone can benefit from the full spectrum of human ingenuity.
Cognizant is designed to bring new levels of relevance to large, established organizations through the strategic application of the latest technologies--and we're one of the few companies with the expertise and breadth of capabilities needed to do it.
Cognizant offers competitive salary, benefits, paid time off, training and promotional opportunities to all associates.
Cognizant Deskside Level 2 Support Technicians provide on-site for the desktop environment including responsibility for deployment of End User devices including Desktops/Laptops/Mobile and other devices and may assist other technicians in higher complexity tasks and IT projects.
This Deskside Level 2 position will support the world's largest automotive manufacturer in one of their facilities including manufacturing, logistics, part distribution center, research and development, engineering, or office locations.
The Deskside Level 2 technician reports to a Cognizant Team Leader or Regional Service Manager but may also take direction from the supported customer as well.
The Level 2 technician must have good communication, administrative, and documentation skills and must be a good team player.
The supported facilities are very large in nature and the technician must be able to walk long distances frequently throughout the day often while carrying items up to 50lbs.
Based on the facility type supported, this Level 2 position may also require working variable or flexible shifts (1st.
2nd, 3rd) and may also require occasional on-call rotations covering after hour shifts.
Required Skills:
Must have strong troubleshooting skills across multiple technologies Provide Level 2 technical assistance and support, and resolve HW/SW problems related to end user devices Analyze, resolve, respond to, and document end user inquiries Install desktop/Laptop software using approved tools Troubleshoot operating system Troubleshoot connection issues with LAN/WAN Update tickets with accurate and timely records of work performed, and resolution detail Maintain and contribute to a knowledge base Coordinate hardware warranty repair Escalate to 3rd party vendors when necessary Responsible for raising and coordinating problem management issues Perform additional tasks (end user/infra related) when required Participate in projects Strong understanding and skills in SLA, KPI Management Must be able to walk long distances Must be able to lift up to 50 lbs without assistance Will often work in dirty, hot or cold environments.
May need to work while kneeling Job Type:
Contract Salary:
$20.
00 - $25.
00 per hour Experience level:
6 years Schedule:
Monday to Friday Ability to commute/relocate:
Blue Springs, MS 38828:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Required) Windows:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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